FAQs
FAQs
Q: What is Oppelio? A: Oppelio is an online store that offers a variety of products, including clothing, accessories, home goods, and more. We strive to offer high-quality products at affordable prices to our customers.
Q: How do I place an order? A: To place an order, simply select the item you want to purchase, add it to your cart, and proceed to checkout. You will be asked to provide your shipping and payment information, and once you complete the transaction, we will process and ship your order.
Q: What forms of payment do you accept? A: We accept most major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.
Q: How long does it take to receive my order? A: The delivery time depends on your location and the shipping method you choose. Standard shipping typically takes 7-15 business days, Please note that delivery times may be affected by factors beyond our control, such as weather and holidays.
Q: What is your return policy? A: We want you to be completely satisfied with your purchase from Oppelio. If for any reason Listed you are not satisfied, you may return the item within 30 days of receipt for a refund or exchange. must see our Return Policy first for more details.
Q: How do I track my order? A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website.
Q: Do you ship internationally? A: Yes, we ship to most countries worldwide. Shipping rates and delivery times vary depending on the destination. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the recipient.
Q: How can I contact customer support? A: If you have any questions or concerns, please feel free to contact our customer support team by email at Support@Oppelio.com .We aim to respond to all inquiries within 24 hours.
Q:tracking page shows your item as delivered but you haven’t received it? A: If the tracking page shows your item as delivered but you haven’t received it, and your address is correct, please contact the carrier shown on the tracking page. After entering your tracking number, the carrier will be listed next to the delivery status. Once you've spoken to them, let us know.
Q: can I cancel my Order? A: Orders cannot be canceled once they have been shipped and tracking number issued. Please ensure all details are correct before completing your purchase. If your order has already shipped, you may refer to our refund and return policy for further assistance.
Q: How long does it take to receive a refund? A: Refunds typically take 5 to 10 business days to appear in your account, depending on your bank or payment provider. Please wait the full 10 days after we issue the refund, and if it hasn’t appeared by then, feel free to contact us for further assistance.
Alternatively, please feel free to drop us a message on instagram